Carryover Students/Files – If a student/file is carrying over to the next MOD and is ready for audit, please submit a new audit email as if it’s a brand new audit. Do not reply as if it’s a 2nd audit for the new MOD.
Child Support for Spouse – The statement and form can be done by the student even if it was the spouse who paid the child support, per Ryan Perry.
Audit Emails – The auditors will not be CC’ing the AC/ADOA unless it is fully packaged. Please send out a package task letting them know that it passed pending whatever is left to fully package it.
Transfers Back to ACs – QA is noticing that FPs are not getting the student back to the AC if the student is backing out. Please remember to try to get them back to the AC right then, after you have tried your best to keep them.