September 8, 2015

  • SEOG – Should now be 75 in the grant and 25 for the match.
  • QA Reminders – Make sure AY is brought up and explained to the student that it stands for Academic Year, it is 8 months long, and pertains to the period in which the maximum amount of loans can be received, Award Year applies to the Pell since it is awarded in 12 month increments.
  • Remote Planners – Do not tell students that you work from home. There is no need for them to know that and we want to remain professional.
  • ARM Statements and Invoices – If an ARM is set up for a small amount for AY1 and paid off before the next disbursement needs to be paid out there will be invoices sent to the student for 0.00 until the next amount disburses to their tuition. For example, AY1 has an ARM of $75 and paid off in 2 months but another ARM disbursement comes in a year later for $385 then in between those times a statement or invoice will go out for 0.00 showing the student they owe nothing. Then when the $385 gets put towards their tuition the invoices will then show their payment due. This will affect the months that they are paying back the loan as well.
  • POG Dates (update) – Dave spoke to Scott in CFA and we can accept POG’s if the month and date are not on it but they CLEARLY graduated. This shouldn’t happen a lot but if you have a POG that doesn’t have the date lets get approval from CFA.