April 7, 2016

  • CLA – Please make sure the CLA is the new version. It will fail audit unless it is the new one.jgjh


  • 16-17 UEH – We need college transcripts for years 12/13, 13/14, 14/15, and 15/16 in the file. This is for both loans and grants in these years.
  • Pending 16-17 ISIR Files– Please do not submit a file for audit pending a 16-17 ISIR correction. We must have the final in order to pass audit.
  • FAME Corrections for 16-17 – FAME corrected an error with all 16/17 ISIRs. Please check any 16/17 ISIRs you have pulled before today to check the information on them. Some came through with missing answers and amounts. You may need to print the ISIR again if this has happened.
  • Gender Question on ISIR ***UPDATE*** – If a female student doesn’t answer the gender question, we can correct it as an FP if we have a valid ID in the file. We do, however, have to wait for the new ISIR to come in before submitting to audit. The ISIR does not need to be selected for verification in order to fix it, we only need a valid ID.

December 16, 2015

  • CLA’s – Your file will fail if the information on the CLA is incorrect. SS#’s and names need to match the EA.
  • Head of Household (Continued) – As per Joe Henderson (12/15/2015, Sami has email to prove it) “If they’re not picked for verification, we do not have to verify their filing status”. If an ISIR shows “Head of Household” we do not have to fix it or question it if it is not selected for verification. This has changed from the housekeeping from 12/9/2015.

October 12, 2015

  • CLA – Computer Literacy Assessment, this it required in the file now to pass audit. Files will FAIL audit if we do not have them included when the file is submitted to audit. Please upload this into schooldocs. If you need a copy please email your AC. We have to have these for all November students so if there are students packaged already please go back and add them in.
  • Conversations About Students – Any negative comments that are made about students are unacceptable. If you have a frustrating appointment or call and need to vent please do so with your manager and not your coworkers.