March 22, 2017

  • Campus Change in CVue – When changing the campus from the original application in CVue, the Enrollment Wizard will ask “do you want to use the existing application information”, click NO to ensure it will update the campus to the new one.
  • Deferments for Perkins and FFEL Loans – We will need physical signatures on deferment forms for all students who have Perkins and/or FFEL loans.  Students can print out the deferment form, hand sign it, and take a picture of it to send back to us.
  • Child Support Paid (Update) – We can accept a statement from the student for child support paid (and/or received) even for V6.  We can require additional information if it doesn’t add up.  The statement, child support form, and ISIR all need to match.
  • ID POA – When you have an ID for a file that is expired, blurry, cut off, trashed, or anything else like that, and you have a POA to go with it, please include the bad ID in the file with the POA.
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February 4, 2016

  • SFAC – The only thing required to be correct on the SFAC is “Yes” to the question about graduating and “Yes” to the authorization field. The Estimated Program Duration dates do not matter. Neither CFA nor the auditors will dig into this form, but it is important that we fix any conflicting information we can see. If it’s glaring (99 dependents under 12), then we need to fix it.
  • Planner Changing ISIR Info (*Updated) – We cannot change anything on the ISIR unless we have agency proof. The number in the household, the number in college, and changing the dependents from YES to NO or the other way around can still be changed by the planner with a statement. This primarily relates to Child Support and Wages. SNAP can still be added with a statement for all verification groups other than V6. NOTHING CAN BE REMOVED WHETHER IT HAS BEEN VERIFIED OR NOT. The student must remove it. If the planner removes it then CFA requires a wet signature. *
  • Low Income/V6 on New DocuSign Forms – Statements from students should be very similar to what we have been collecting. The only difference should be that we have the student type the information into the form, rather than sending an email.
  • SNT Flag and Low Income – If the low income form or statements indicate income that should be listed on the FAFSA, and they are not able to make the correction themselves due to the SNT flag, then we need to make the correction to add it, wait for the ISIR, and then get a wet signature.
  • Previous Loans – If a student had previous loans the in-school deferment form must be in the file to pass audit.
  • Default Letters – We cannot schedule FAAs without having verified the default clearance letter first.
  • Parents Who Do Not Have a SSN – We need a statement from the parent, indicating they are not citizens and are unable to apply for the PLUS Loan. They also need to add something in the statement requesting that we increase the unsubsidized loan amount.
  • If Pell is Wrong in CVue– Lately we’ve had a few Pell issues where CVue only allows us to put in 2886 when they are indeed eligible for 2887. Email L-Dene Zamora if this happens and she can fix it.
  • POG’s for V4 and V5– This has to be an official transcript when dealing with these two verifications. Therefore if a POG is stamped unofficial or indicated that it is not official then we cannot accept it. Per Ed Kraus.

August 17, 2015

  • Low Income – Even if a student is incarcerated we can accept an email statement verifying that. Remember, the only time we need more is for V6 and for proving independent with a child and under poverty level.
  • ISIR Correction – If an ISIR correction has been made please indicate on the package task and in the notes if it is an institutional or student corrections. That way we know if we can turn it in while we wait.
  • Rollovers – Even with the team changes we are still able to take our own rollovers….for now.
  • ARM – Make sure that the payment dates and amount of months for repayment are correct if the first ARM disbursement isn’t in the first AY.
  • Deferments/Post False-Start Tasks – Make sure you are sending the deferments and doing the other tasks after false start.
  • Withdraws – If a student wishes to withdraw they need to do so through their Academic Advisor and call the business office for their balance.
  • Dependency Override – We do not need the wet signature if it is on the dependency override paperwork.
  • Restarts and laptops – If students are restarts or Masters students and already have laptops they DO NOT get tablets so don’t have them fill out the tablet form.
  • FSA ID Password/References – When speaking with a student before the FAA remind them about references and have them write down their FSA ID Password so it’s ready for the FAA.