Copies of ID and SSC – Per Ryan Perry, photocopies of SSC and IDs are acceptable. If it is V4 or V5, we cannot accept a photocopy of the ID. If we have a C Code or SSA mismatch, we cannot accept a photocopy of the SSC.
Campus Change in CVue – When changing the campus from the original application in CVue, the Enrollment Wizard will ask “do you want to use the existing application information”, click NO to ensure it will update the campus to the new one.
Deferments for Perkins and FFEL Loans – We will need physical signatures on deferment forms for all students who have Perkins and/or FFEL loans. Students can print out the deferment form, hand sign it, and take a picture of it to send back to us.
Child Support Paid (Update) – We can accept a statement from the student for child support paid (and/or received) even for V6. We can require additional information if it doesn’t add up. The statement, child support form, and ISIR all need to match.
ID POA – When you have an ID for a file that is expired, blurry, cut off, trashed, or anything else like that, and you have a POA to go with it, please include the bad ID in the file with the POA.
Worker’s Compensation – This should be included on the “other untaxed income” portion of the FAFSA.
FAFSA Correction Form for Dependent Students – When correcting a FAFSA for a dependent student, the parent must also sign the FAFSA correction form.
Adjusting Unsub on the ARM/PCE – There is a button on the ARM that will adjust your Unsub loans when the Pell or Sub loans have to be reduced because of lifetime limits. It is blue and says “Reallocate DL”. If it shows up on the PCE, that means it should be used.
Valid ID – If the ID will be valid on the start date, but will expire within 6 weeks after the start, a POA statement is required from the student, but approval from Kody is not.
Military Benefits and Where They are Sent –
Chapter 30 (Montgomery GI Bill): funds are sent directly to the student. We set up the plan like a normal student and encourage them to send the funds to the school to pay down their ARM and loans.
Chapter 33 (Post 911 GI Bill): funds are sent to the school. Coordinate eligibility and the PCE with Angelique.
Chapter 35 (DEA – Survivors and Dependents): funds are sent directly to the student. We set up the plan like a normal student and encourage them to send the funds to the school to pay down their ARM and loans.
Child Support Paid – According to IFAP, we only need a statement from the person paying the child support. If things don’t add up, we can request additional information to clear up anything that seems conflicting. See below:
Planner Changing ISIR Info (*Updated) – We cannot change anything on the ISIR unless we have agency proof. The number in the household and number in college can still be changed by the planner with a statement. *This primarily relates to Child Support and Wages. SNAP can still be added with a statement for all verification groups other than V6. NOTHING CAN BE REMOVED WHETHER IT HAS BEEN VERIFIED OR NOT. The student must remove it. If the planner removes it then CFA requires a wet signature.
Temporary ID – If a student has a temporary ID that has an expiration date that is passed the start date (regular requirement) then we can accept it, unless they are selected for ID verification.
Veritax – Please make sure you are selecting the right year when requesting tax transcripts (2014).
Forwarding Emails – DO NOT forward internal emails of any kind to our students.
SFAC – CFA doesn’t care if the dependents under 12 question is incorrect. Try to make it correct but if it’s wrong it will not fail audit.
Pending Pell – Going forward we have to make sure any pending Pell is cancelled in COD. If there is pending Pell for the current award year, it cannot be added to the PCE for AY1 until it is cancelled in COD. If NSLDS is showing Pell for the current award year, a COD screen shot must be added to the file to show that it is cancelled.
In-Kind Support – Cannot be from student’s parents or from the other grandparents of the baby. A male student cannot claim in-kind support from the mother of the child. A female student can be independent if the boyfriend is providing in-kind support of her and the child. (This is approved by Ryan Perry)
Expired ID – If the ID or license is expired or expiring before the start date we need Kody’s approval to get it through audit.
SSC Receipt – Even if we have the receipt showing they are getting a new one we need the statement from them that they’ll send it in and Kody’s approval.
UEH With No Pell Used – CFA only requires NSLDS and the ISIR if selected for UEH and no Pell was used within the last 4 years. No need to get transcripts from the schools if NO PELL has been used within the last 4 years.
Prorating Loans Below Half-Time – Students ARE NOT eligible for Stafford loans if they fall below 9 credits in a single term. No need to prorate loans if below 1/2 time (9 credits).
EC Already Completed For Another School – If the EC has been done with another school within the year then these step can be taken to get our school on it:
Low Income and Children – If a person is claiming to support a child but make no mention of them anywhere in their statements it will fail audit. Make sure they mention the children somewhere in their statement. If everything makes sense then you’re good.
Low Income Form – If the “other” box isn’t checked please make sure it doesn’t say “See Attached”. It was defaulting that way until Megan fixed it so when auditing your own files make sure it doesn’t say “See Attached” if the other box isn’t checked.
POG Verification – No need to add this to the POG in school docs. Auditors will be checking to make sure it’s showing up in the activities so make sure it’s there before turning in the file. It will fail if it isn’t mentioned in the email that we are “pending POG” or “pending POG Verification”. Make sure you put the screen shot in the email to the auditors.
FAA Scripts – When doing an FAA please make sure that if you are using a script you don’t sound robotic or sound as though you are reading a script. QA is hearing this and it’s awkward.
ARM Budget – When filling out a budget with a student please make sure you verbalize why you are asking such intrusive questions. That way the student will understand the reasoning and they shouldn’t get defensive or upset. “In order to get you the best payment option possible I need to go through your budget”, or something to that effect.
IDs & SSCs – If a student has a temporary ID we need Kody’s approval. If a student has the receipt from the SSA showing they have ordered a new one we need Kody’s approval