New PCE in ARM – The PCE still needs to show proof that it was sent to the student. In the future, when the student can sign the PCE, we can accept the signed PCE as proof. Until then, we need to have the email screenshot like always.
Conflicting Household Size on ISIR – As per Ryan Perry, we do not need to correct this unless it’s selected for verification. For example, student answers yes to married, yes to children, and yes to dependents but only lists 3 in the household. If it is not selected to verify this then CFA will not question it. If the student has dependency issues then we’ll want to check with CFA to see if they require the correction.
Low Income and SNAP *UPDATE* – As per Ryan Perry, we can use the statement on the low income form as proof of SNAP for verification as long as there is not a dependency issue that would require proof and as long as it is not V6. Also, the dollar amount is not required or does not need to be exact in the statement. However, if the student/planner wants to use the LIE as the statement required from the student on SNAP, it must follow the statement requirements for selected ISIR which SNAP is listed and must include years and amounts. (V1, V4, V5, V6)
Business Income – If there is nothing in the file showing the student had business income, then we do not need to complete a business income statement. If business income is on tax transcripts or the student mentions it on the low income and/or V6 form, then we will need a business income statement.
Pending Loans – If academic and award year end dates have passed in COD then the pending loans do not need to be cancelled.
Pending Pell – If Pending Pell in COD is going to affect their Pell eligibility with us then it needs to be cancelled.
Low Income and SNAP – As per Ryan Perry, we can use the statement on the low income form as proof of SNAP for verification as long as there is not a dependency issue that would require proof and as long as it is not V6. Also, the dollar amount is not required or does not need to be exact in the statement (only need amount for V6 and dependency issues).
Child Support Paid – We can accept a statement from the student for child support paid even for V6. We can require additional information if it doesn’t add up. The statement, child support form, and ISIR all need to match.
Low Income Forms – CFA is more laid back with these forms now but they must have complete sentences on them. It needs to be more than just one or two words.
SFAC – The only thing required to be correct on the SFAC is “Yes” to the question about graduating and “Yes” to the authorization field. The Estimated Program Duration dates do not matter. Neither CFA nor the auditors will dig into this form, but it is important that we fix any conflicting information we can see. If it’s glaring (99 dependents under 12), then we need to fix it.
Planner Changing ISIR Info (*Updated) – We cannot change anything on the ISIR unless we have agency proof. The number in the household, the number in college, and changing the dependents from YES to NO or the other way around can still be changed by the planner with a statement. This primarily relates to Child Support and Wages. SNAP can still be added with a statement for all verification groups other than V6. NOTHING CAN BE REMOVED WHETHER IT HAS BEEN VERIFIED OR NOT. The student must remove it. If the planner removes it then CFA requires a wet signature. *
Low Income/V6 on New DocuSign Forms – Statements from students should be very similar to what we have been collecting. The only difference should be that we have the student type the information into the form, rather than sending an email.
SNT Flag and Low Income – If the low income form or statements indicate income that should be listed on the FAFSA, and they are not able to make the correction themselves due to the SNT flag, then we need to make the correction to add it, wait for the ISIR, and then get a wet signature.
Previous Loans – If a student had previous loans the in-school deferment form must be in the file to pass audit.
Default Letters – We cannot schedule FAAs without having verified the default clearance letter first.
Parents Who Do Not Have a SSN – We need a statement from the parent, indicating they are not citizens and are unable to apply for the PLUS Loan. They also need to add something in the statement requesting that we increase the unsubsidized loan amount.
If Pell is Wrong in CVue– Lately we’ve had a few Pell issues where CVue only allows us to put in 2886 when they are indeed eligible for 2887. Email L-Dene Zamora if this happens and she can fix it.
POG’s for V4 and V5– This has to be an official transcript when dealing with these two verifications. Therefore if a POG is stamped unofficial or indicated that it is not official then we cannot accept it. Per Ed Kraus.
Low Income Form – If the “other” box isn’t checked please make sure it doesn’t say “See Attached”. It was defaulting that way until Megan fixed it so when auditing your own files make sure it doesn’t say “See Attached” if the other box isn’t checked.
POG Verification – No need to add this to the POG in school docs. Auditors will be checking to make sure it’s showing up in the activities so make sure it’s there before turning in the file. It will fail if it isn’t mentioned in the email that we are “pending POG” or “pending POG Verification”. Make sure you put the screen shot in the email to the auditors.
FAA Scripts – When doing an FAA please make sure that if you are using a script you don’t sound robotic or sound as though you are reading a script. QA is hearing this and it’s awkward.
ARM Budget – When filling out a budget with a student please make sure you verbalize why you are asking such intrusive questions. That way the student will understand the reasoning and they shouldn’t get defensive or upset. “In order to get you the best payment option possible I need to go through your budget”, or something to that effect.
IDs & SSCs – If a student has a temporary ID we need Kody’s approval. If a student has the receipt from the SSA showing they have ordered a new one we need Kody’s approval
Low Income – Even if a student is incarcerated we can accept an email statement verifying that. Remember, the only time we need more is for V6 and for proving independent with a child and under poverty level.
ISIR Correction – If an ISIR correction has been made please indicate on the package task and in the notes if it is an institutional or student corrections. That way we know if we can turn it in while we wait.
Rollovers – Even with the team changes we are still able to take our own rollovers….for now.
ARM – Make sure that the payment dates and amount of months for repayment are correct if the first ARM disbursement isn’t in the first AY.
Deferments/Post False-Start Tasks – Make sure you are sending the deferments and doing the other tasks after false start.
Withdraws – If a student wishes to withdraw they need to do so through their Academic Advisor and call the business office for their balance.
Dependency Override – We do not need the wet signature if it is on the dependency override paperwork.
Restarts and laptops – If students are restarts or Masters students and already have laptops they DO NOT get tablets so don’t have them fill out the tablet form.
FSA ID Password/References – When speaking with a student before the FAA remind them about references and have them write down their FSA ID Password so it’s ready for the FAA.