November 2, 2016

  • FP Screen Sharing – Screen sharing with students is no longer allowed.
  • New MPN – The new MPN requires both page 1 and page 2 in the file to pass audit.
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April 4, 2016

  • POG Date – A POG is okay as long as it has a month and a year. So the only time we will need to get CFA approval is if the POG only has a year on it without a month.
  • MPN and Info Sheet – If the references relationship on the MPN doesn’t match the info sheet then we are fine.
  • Last Names – When a student has dual last names but only 1 on the ISIR and documentation, we can accept it as long as the ISIR isn’t C Coded. We are also able to accept it if the students maiden name is on the ISIR but the SSC has the new married last name if it’s not C Coded. (Per Ryan P.)
  • Independent Student Based on being Pregnant – We need a letter from the student stating when they expect to have the baby and that they “plan on providing for the child” once they give birth.
  • Gender Question on ISIR – If a female student doesn’t answer the gender question, we can correct it as an FP if we have a valid ID in the file. We do, however, have to wait for the new ISIR to come in before submitting to audit.

March 25, 2016

  • Charges Agreement and Info Sheet – If the campus is incorrect on either of these forms it will be accepted (per Ryan Perry).
  • MPN – If we have an MPN on file that shows “pending” for another school and is not expired Ryan Perry said we can accept it “as long as I can link my loan records to it, I can process”. Best practice would be to get our name on it anyway.
  • POG without Full Grad Date – If a POG does not have the full grad date (Month/Day/Year) it must be approved by CFA. Please send these POG’s to the auditors so they can check with CFA. You must do this before you turn in the file for audit.

February 19, 2016

  • Loss of Subsidy – This is a flag on NSLDS that means students have hit their SULA (subsidized usage limit). The student is still eligible for funding, but it will all need to be in unsubsidized loans. So, instead of the normal $3500 sub and $600 unsub (1st year funding) it would be $9500 in unsub loans. Below is the flag that will show up on NSLDS. Per Joe Henderson in CFA.subsidy
  • IU Write Off Hold (CVue Hold Group) UPDATE – Students with a write off must always make the $500 down payment and the payment on the new ARM must be full payment + $100 prior to reentering. Their ARM must also be approved. No introductory payments will be allowed. (Per Bret Whetman) ***Write off holds for false starts WILL NOT require the above steps to be removed. The old ARM must be consolidated with new ARM then email Bret for the removal.
  • MPN and Info Sheet Reference – If a student is engaged and has a fiancé, they can use “father-in-law” or “mother-in-law” as a reference. Per Courtney England in CFA.
    POG for Masters students – It is not required to turn in a POG for a masters student UNLESS they are a V4 or a V5 verification.
  • Unofficial Transcripts – We can apply potential transfer credits off of an unofficial transcript to the PCE, but it is VERY important that you let the student know that we need the officials to adjust the class schedule. If they don’t turn them in then they will end up taking classes that could have transferred.
  • Show and No Show – Any call for an FAA that takes 10 minutes or longer will be considered a “show”. We have quite a few FPs indicating that FAAs a little over that mark are “no-shows”. 10 minutes is the key!
  • Carryover Students – Carryover students (students that didn’t finish up in the prior mod and are rolling) will count in your EA numbers, but not the FAA number until something has been completed. If a carryover student has completed their updated paperwork, this would be an EA and FAA.

November 23, 2015

  • Restarts Policy Change – Starting 11/30/15 restarts will be 90 days out rather than 60 days.
  • Prior Enrollment Screen – Please include this screen in the file audit emails. They need it to see if a tablet should be sent or not.
  • Talk vs. Text – While text messages can provide convenience, there are times when an actual phone call is warranted. Please place actual phone calls, to have discussion about ARM, UEH, Verification, etc.
  • MPN/EC– If you have the time available during the FAA, please complete the EC and MPN. The ACs are going to help with them when they can, but if the FP can complete this during the FAA, please do.