April 4, 2016

  • POG Date – A POG is okay as long as it has a month and a year. So the only time we will need to get CFA approval is if the POG only has a year on it without a month.
  • MPN and Info Sheet – If the references relationship on the MPN doesn’t match the info sheet then we are fine.
  • Last Names – When a student has dual last names but only 1 on the ISIR and documentation, we can accept it as long as the ISIR isn’t C Coded. We are also able to accept it if the students maiden name is on the ISIR but the SSC has the new married last name if it’s not C Coded. (Per Ryan P.)
  • Independent Student Based on being Pregnant – We need a letter from the student stating when they expect to have the baby and that they “plan on providing for the child” once they give birth.
  • Gender Question on ISIR – If a female student doesn’t answer the gender question, we can correct it as an FP if we have a valid ID in the file. We do, however, have to wait for the new ISIR to come in before submitting to audit.
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August 17, 2015

  • Low Income – Even if a student is incarcerated we can accept an email statement verifying that. Remember, the only time we need more is for V6 and for proving independent with a child and under poverty level.
  • ISIR Correction – If an ISIR correction has been made please indicate on the package task and in the notes if it is an institutional or student corrections. That way we know if we can turn it in while we wait.
  • Rollovers – Even with the team changes we are still able to take our own rollovers….for now.
  • ARM – Make sure that the payment dates and amount of months for repayment are correct if the first ARM disbursement isn’t in the first AY.
  • Deferments/Post False-Start Tasks – Make sure you are sending the deferments and doing the other tasks after false start.
  • Withdraws – If a student wishes to withdraw they need to do so through their Academic Advisor and call the business office for their balance.
  • Dependency Override – We do not need the wet signature if it is on the dependency override paperwork.
  • Restarts and laptops – If students are restarts or Masters students and already have laptops they DO NOT get tablets so don’t have them fill out the tablet form.
  • FSA ID Password/References – When speaking with a student before the FAA remind them about references and have them write down their FSA ID Password so it’s ready for the FAA.