May 18, 2017

  • Restart Paperwork – If a student is restarting, please do not delete the tablet or laptop agreements that are in their file.
  • SEOG 17-18 – On the Program Cost Estimate (PCE), the SEOG (17-18) should be split between the 1st two Academic Years.  $50 should be applied to the 1st AY in term 2.  $50 should be applied to the 2nd Academic Year in term 1.  If the 17-18 is unavailable to program in CVue, the FP will only program $50 in SEOG to round out the 16-17 award year.
  • Health Programs – We are still enrolling the health programs on the attached DLs (Health Information Management).  When confirming program availability we should ONLY reference the catalog and the two attached DLs.
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November 23, 2015

  • Restarts Policy Change – Starting 11/30/15 restarts will be 90 days out rather than 60 days.
  • Prior Enrollment Screen – Please include this screen in the file audit emails. They need it to see if a tablet should be sent or not.
  • Talk vs. Text – While text messages can provide convenience, there are times when an actual phone call is warranted. Please place actual phone calls, to have discussion about ARM, UEH, Verification, etc.
  • MPN/EC– If you have the time available during the FAA, please complete the EC and MPN. The ACs are going to help with them when they can, but if the FP can complete this during the FAA, please do.

September 14, 2015

  • Restarts – These need to go to the ROSLC email! We have had way too many students who have been scheduled for FAAs, packaged, and even passed audit wihtout being directed to ROSLC. The cheat sheet was handed out so make sure you use that.
  • VA Student – If a student is packaged that uses VA benefits then we need the “Veterans Education Benefits Transfer Credit” form complete in schooldocs and added to the file as VA paperwork. Let each VA student know that we need copies of any past college transcripts so we can review for transfer credits.

August 17, 2015

  • Low Income – Even if a student is incarcerated we can accept an email statement verifying that. Remember, the only time we need more is for V6 and for proving independent with a child and under poverty level.
  • ISIR Correction – If an ISIR correction has been made please indicate on the package task and in the notes if it is an institutional or student corrections. That way we know if we can turn it in while we wait.
  • Rollovers – Even with the team changes we are still able to take our own rollovers….for now.
  • ARM – Make sure that the payment dates and amount of months for repayment are correct if the first ARM disbursement isn’t in the first AY.
  • Deferments/Post False-Start Tasks – Make sure you are sending the deferments and doing the other tasks after false start.
  • Withdraws – If a student wishes to withdraw they need to do so through their Academic Advisor and call the business office for their balance.
  • Dependency Override – We do not need the wet signature if it is on the dependency override paperwork.
  • Restarts and laptops – If students are restarts or Masters students and already have laptops they DO NOT get tablets so don’t have them fill out the tablet form.
  • FSA ID Password/References – When speaking with a student before the FAA remind them about references and have them write down their FSA ID Password so it’s ready for the FAA.